General Terms & Conditions

 

Protection of personal data

Your personal data are used for booking only and will allow us to transfer the amount owed. We use the information you give us to answer your questions, respond to your request and let you know about our special offers. We only collect the information you are willing to give us and won’t transmit it to others except if the service you want requires to share some information about your travel.

Limitation of Liability

Every room possesses a private safety box with its own key. Therefore, the hotel can’t be held responsible for any damage or loss that happens in the room or inside the hotel. But for your valuable objects, the hotel commits to ensure the safety of your personal belonging in its own safety box.

Guarantee Policy

A valid credit card is required at time of booking to receive a guaranteed reservation confirmation because we will take a one-night rate deposit.

Cancelation Policy

If cancelled or modified up to 3 days before date of arrival, no fee will be charged.

If cancelled or modified later, 100% of the first night will be charged

In case of no-show, the total price of the reservation will be charged

 

Revisions

Any modification of the length of your stay or the dates of your reservation is subject to availability and may result in a rate change.

If your room is not available, the cancelation policies apply if you decide to cancel your trip.

 

Check-in

Check-in time is 14:00 hours.

If you want to check-in early and if the room is ready, the following fees will apply:

-   between 7am and 12, 50% of the price of the room is charged

-   between 12 and 2pm, 10$ is charged

If you arrive early and you don’t want to pay, you can let your luggage in the office and come back at 2pm. During this time, you can choose to go out for a walk in the city or you can enjoy the hotel facilities (outside shower, toilets, swimming pool and restaurant)

 

Check-out

Check-out-time is 12:00 hours

If you want to check-out later and if the room is not booked, the following fees will apply:

-        between 12 and 2pm, 10$ is charged

-        after 2pm, 50% of the price is charged

If you leave late and you don’t want to pay, you can let your luggage in the office and come back after. During this time, you can choose to go out for a walk in the city or you can enjoy the hotel facilities (outside shower, toilets, swimming pool and restaurant)

 

Early Departure

If modification is not given to the hotel withim 24 hours of departure, an early departure fee of 75 USD applies to guest checking out prior to the reserved departing date.

 

Additional Guest

Room type

Number of Pax

1 additional pax with Extra Bed 25$

Child-12 years old

 In the same bedding

Baby cot

Deluxe

2

Yes

15$

free

Pool view

2

No

15$

free

Family

4

No

15$

free

 

 

 

 


 

 

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Natura Resort - Riverside, Wat Preah Enkosei - Angkor Road, Siem Reap - Tel: + 855 63 763 980